Refund & Exchange Procedures

We have the following procedures in place to deliver a consistent level of service and outline what you can expect from us.

Returns Procedure:
Get in touch using one of the contact methods shown on our help page. In any correspondence, you will need to provide the following information: your name, address, order ID and e-mail address.

You can also return your order via our website using the following link

Unwanted Items Procedure:
Unwanted items can be returned under our 90-day money-back guarantee. The item(s) must be returned within 90 days of delivery in their original condition.

Faulty Products Procedure:
Faulty items are covered under our 2 warranty.

If you notify us of a fault after 90 days from when you received your order we will offer you an exchange for the same or similar product(s).

In all cases in which the product is faulty, we provide a pre-paid return label.

Damaged on Arrival Procedure:

You will need to inform us within 10 days of receiving your order for your claim to be valid.

We can offer either a full refund or an exchange for the same model.

The damaged product may need to be returned to us using a prepaid label. 

Refunds Procedure:
Upon receipt and inspection of your returned product, you will receive an e-mail receipt. Your refund will be processed by our administration team and credit for the full amount paid returned to the original source of payment.

Have a question?

If you require further assistance, our fully trained staff can guide you through our processes. Please see our Help Page for our contact information.


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