Refund & Exchange Procedures
We have established the following procedures to ensure a consistent level of service and to outline what you can expect from us.
Please get in touch using one of the contact methods provided on our help page. When contacting us, ensure you include your name, address, order ID, and email address. Please note that we do not cover the cost of returns postage, except in the case of a fault within the first 90 days. Alternatively, you can initiate the return process via our website using the following link: spvlights.co.uk/a/returns.
Unwanted Items Procedure:
Unwanted items may be returned within 90 days of delivery, adhering to our money-back guarantee, provided they remain in their original condition.
Faulty Products Procedure:
For faulty items covered by our 2-year warranty, if you report a fault within the initial 90 days of receiving your order, we will provide an exchange or a refund, including the return postage. However, if the fault is reported after the first 90 days, we will only offer an exchange.
Damaged on Arrival Procedure:
You must inform us within 10 days of receiving your order for your claim to be valid. We can offer an exchange for the same model or a full refund. If necessary, the damaged product may need to be returned to us using a pre-paid label.
Once we receive and inspect your returned product, you will receive an email receipt. Your refund will be processed by our administration team, with the full amount credited back to the original source of payment.
Have a question?
If you require further assistance, our fully trained staff can guide you through our processes. Please refer to our Help Page for our contact information.
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