SPV Lights · Customer Care
Returns & refunds
We aim to make returns as simple and straightforward as possible. Below is everything you need to know about returning an item, reporting a fault, or requesting a refund.
Starting a return
To start a return, please get in touch with our team using any of the methods listed on our Help Page. When you contact us, please include:
- Your name
- Order number
- Email address
- Delivery address
We'll reply with everything you need to return your item.
90-day money back guarantee
If you've changed your mind, you can return unwanted items within 90 days of delivery, provided they remain in their original condition.
Faulty products
All products are covered by our 2-year warranty.
- Fault reported within 90 days: exchange or full refund available, including return postage.
- Fault reported after 90 days: exchange available under warranty.
Damaged on arrival
If your order arrives damaged, please notify us within 10 days of delivery. We can offer either:
- A replacement of the same item
- A full refund
In some cases, we may ask for the damaged item to be returned using a pre-paid returns label.
Refunds
Once your return has been received and inspected, we'll email you to confirm receipt. Any approved refund will be processed back to your original payment method.
Need help?
Our customer support team is always happy to help. If you have any questions about a return, refund, warranty claim or exchange, please visit our Help Page to get in touch.
