Refund & Exchange Policy
Get in touch using one of the contact methods shown on our help page. In your email please include the following information: your name, address, order ID and e-mail address.
Our fully trained staff will provide you with further instructions as soon as they have confirmed your order.
You can also return your order via our website using the following link spvlights.com/a/returns
Upon receipt and inspection of your returned product, you will receive an e-mail receipt. Your refund will be processed by our administration team and credit for the full amount paid will be returned to the original source of payment.
Unwanted items can be returned under our 30-day money back guarantee (now extended to 90 days due to COVID-19 virus until 01/07/2020). The item(s) must be returned within 30 days of delivery in their original condition (now extended to 90 days due to COVID-19 virus until 01/08/2020). We do not provide a pre-paid label for returning unwanted items.
Faulty items are covered under our 2-year warranty.
If we are notified of a fault within 30 days of delivery (now extended to 90 days due to COVID-19 virus until 01/07/2020), you will have two options:
1: Full refund
2: Exchange for the same or similar product(s)
If you notify us of a fault after 30 days (now extended to 90 days due to COVID-19 virus until 01/07/2020) from when you placed the order, you can exchange your product(s) for the same or similar product(s).
With all cases in which the product is faulty, we provide a pre-paid return label.
Damaged or defective on arrival:
If your order arrives damaged or defective, then please notify us within 10 days.