Refund & Exchange Policy
Get in touch using one of the contact methods shown on our help page. In any correspondence you will need to provide the following information: your name, address, order ID and e-mail address.
Our fully trained staff will provide you with further instructions as soon as they have confirmed your order.
You can also return your order via our website using the following link spvlights.co.uk/a/returns
Upon receipt and inspection of your returned product, you will receive an e-mail receipt. Your refund will be processed by our administration team and credit for the full amount paid will be returned to the original source of payment.
Unwanted items can be returned under our 90 day money back guarantee. The item(s) must be returned within 90 days of delivery in their original condition.
Faulty items are covered under our 2 year warranty.
We offer the following a full refund or exchange under our 90 day money back guarantee.
If you notify us of a fault after 90 days from when you received your order, you can exchange your product(s) for the same or similar product(s).
With all cases in which the product is faulty, we provide a pre-paid return label.
Damaged on arrival:
If your order arrives damaged, then please notify us within 10 days of receiving your order.