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FAQs

How long does delivery usually take?

Within 5 working days. If your order isn’t received after 10 working days of purchase, then please contact our customer service team by email or phone (general-enquiries@spvlights.com or 0800 689 1789)

 

My order has been despatched but why is the tracking not live?

Due to COVID-19 some of our delivery partners have opted for non-contact collections, this means all packages are loaded on to the courier's vehicle without scanning. In such a case, the tracking number will go live when the parcel reaches the delivery hub

 

Where do I enter a discount code? 

If checking out on a mobile device, then you will need to click ‘show order summary’ at checkout to reveal the discount code tool. See image below for illustration. 

Why didn't I receive an order and/or shipping confirmation?

If you provide an email address at checkout, an email is sent immediately to confirm your order and a second email is sent when your order has been despatched. In rare circumstances our emails to you may wrongly be categorised as spam by your email service provider, therefore if you cannot locate our email in your inbox and you provided your email address at checkout then please check your spam folder and if you still cannot locate our emails then please contact our customer help desk for a confirmation to be sent via SMS with tracking information

 

Do your lights need sunlight to charge?

This isn’t the case with our models, they simply need daylight and are guaranteed to work in winter. The solar panel will need to have direct daylight to charge

 

Can I use my solar lights indoors for example inside a shed?

Yes, but this will only work with our solar security lights that come with a separate solar panel. The solar panel will need to be positioned outside of the shed and the light inside of the shed and there needs to be either a gap or hole for the cable that connects the two parts to go through. See our range of solar security lights

 

My solar lights won’t turn on is my light faulty?

Please allow the lights to charge for 48 daylight hours (equivalent to six days), if your light still doesn’t work after this point, then please visit our returns page for a pre-paid label for returning the light for testing

 

I’ve changed my mind, how do I return my order?

Please visit our returns page to initiate a return. If your order was received within the 30 days you will be eligible to a full refund and sent a pre-paid returns label by email within 24 hours on weekends excluding bank holidays

Please note due to COVID-19 we have extended our returns window to 90 days, this means if you change your mind and there's no fault with your lights then you need to let us know within 30 days of receiving your order and you will have up to 90 days of receipt to return your order

 

My order is missing an item, how do I know if the rest of my order is on its way?

Your order may be split on rare occasions in which case you will find a note inside the parcel to advise. If no note is included, then please contact us for further advice 

 

My order arrived damaged or light(s) has stopped working within the 2-year warranty period, how do I request a replacement or refund?

Please visit our returns page to initiate a return. Our office will contact you by email within 24 hours (weekdays) with a pre-paid label attached