FAQs

How long does delivery usually take? We expect to deliver your order within 3 working days. If your order isn’t received after 10 working days of purchase, then please contact our customer service team by email (general-enquiries@spvlights.com).

Where do I enter a discount code? If completing checkout out on a mobile device, then you will need to click ‘show order summary’ at checkout to reveal the discount code tool. See image below for illustration. 

Why didn't I receive an order and/or shipping confirmation? If you provide an email address at checkout, an email is sent immediately to confirm your order and a second email is sent when your order has been despatched. In rare cases our emails to you may wrongly be categorised as spam by your email service provider, therefore if you cannot locate our email in your inbox and you provided your email address at checkout then check your spam folder and if you still cannot locate our emails contact our customer service team for a confirmation to be sent via SMS with tracking information.

Do your lights need sunlight to charge? This isn’t the case with our lights, they simply need daylight to charge and are guaranteed to work in winter. 

Can I use my solar lights indoors for example inside a shed? Yes, but this will only work with our solar security lights that come with a separate solar panel and all our solar fairy lights. The solar panel will need to be positioned outside of the shed and the light inside of the shed. Bear in mind there will need to be either a gap or hole for the cable that connects the two parts to go through. See our range of solar security lights.

My solar lights won’t turn on is my light faulty? Please allow the lights to charge for 48 daylight hours (equivalent to six days), if your light still doesn’t work after this point, then please visit our returns page for a pre-paid label for returning the light for testing.

I’ve changed my mind, how do I return my order? Please visit our returns page to initiate a return. If your order was received within the 90 days you will be eligible to a full refund and sent a pre-paid returns label by email within 24 hours on weekends excluding bank holidays.

We have extended our returns window to 90 days, this means if you change your mind and there's no fault with your lights then you need to let us know within 90 days of receiving your order to return your order.

My order is missing an item, how do I know if the rest of my order is on its way? Your order may be split on rare occasions in which case you will find a note inside the parcel to advise. If no note is included, then please contact us for further advice.

My order arrived damaged or the light(s) has stopped working within the 2-year warranty period, how do I request a replacement or refund? Please visit our returns page to initiate a return. Our office will contact you by email within 24 hours (weekdays) with a pre-paid label attached.

 

Click here to view our range of solar powered lights