FAQs

1. Delivery Timeframe:

We aim to deliver your order within 3 working days.
If you haven’t received your order after 10 working days, please contact our customer service team at general-enquiries@spvlights.com.

2. Using Discount Codes:

To apply a discount code during checkout on a mobile device, click ‘View Order Summary | Apply Discount Code’ at checkout.

3. Order and Shipping Confirmations:

We send an immediate email confirmation when you place an order.
Another email is sent when your order is dispatched.
If you don’t receive these emails, check your spam folder. If not found, contact our customer service for a confirmation via SMS with tracking information.

4. Solar Charging:

SPV Lights require daylight, not necessarily sunlight, to charge. They are guaranteed to work in winter.

5. Using SPV Lights Inside a Shed:

Some models can be used inside a shed with a separate solar panel outside. Ensure there’s a gap or hole for the connecting cable. Check our range of Solar Security Lights.

6. How reliable are the sticky pads:

The sticky pads from SPV lights are designed to support solar security lights and will stick to the lights and hold them in place. Our 2-year warranty covers accidental damage related to the use of sticky pads.

7. Troubleshooting Solar Lights:

Allow the lights to charge for 48 daylight hours (equivalent to six days).
If the light still doesn’t work, visit our returns page for a pre-paid label to return the light for testing.

8. Returns and Refunds:

Initiate a return on our returns page.
Orders received within 90 days are eligible for a full refund.
You can request a pre-paid returns label which will be sent within 24 hours by email excluding weekends and bank holidays.

9. Extended Returns Window:

We’ve extended our returns window to 90 days. You can return your order within 90 days of receiving it if there’s no fault with your lights.

10. Missing Items:

If your order is split, you’ll find a note inside the parcel.
If no note is included and items are missing, please contact us for further assistance.

11. Damaged Order:

To return a damaged order, visit our returns page.
Our office will email you within 24 hours on weekdays with a pre-paid label attached.