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FAQs

 How long does delivery usually take?

Within 3 working days, however during busy periods it can take an extra 5 working days. If your order isn’t received within 10 working days of purchase, then please contact our customer service team by email or phone (general-enquiries@spvlights.com or 0800 689 1789)

 

Do your lights need sunlight to charge?

This isn’t the case with our models, they simply need daylight and are guaranteed to work in winter. The solar panel will need to have direct daylight to charge

 

Can I use my solar lights indoors for example inside a shed?

Yes, but this will only work with our solar security lights that come with a separate solar panel. The solar panel will need to be positioned outside of the shed and the light inside of the shed and there needs to be either a gap or hole for the cable that connects the two parts to go through. See our range of solar security lights

 

My solar lights won’t turn on, is my light faulty?

Please allow the lights to charge for 48 daylight hours (equivalent to six days), if your light still doesn’t work after this point, then please visit our returns page for a pre-paid label for returning the light for testing

 

I’ve changed my mind; how do I return my order?

Please visit our returns page to initiate a return, if your order was received within the last 30 days you will be sent a pre-paid returns label by email within 24 hours (weekdays)

 

My order is missing an item, how do I know if the rest of my order is on its way?

Your order may be split on rare occasions in which case you will find a note inside the parcel to advise. If no note is included, then please contact us for further advice

 

My order arrived damaged or has stopped working within the 2-year warranty period, how do I get a replacement or refund?

Please visit our returns page to initiate a return. Our office will contact you by email within 24 hours (weekdays) with a pre-paid label attached