FAQs
Find answers to common questions about delivery, returns, warranties, solar light charging, installation and troubleshooting. For more information, you can browse our Solar Security Lights, Solar Wall Lights, Solar Fairy Lights, Solar Garden Lights and Solar Fence Lights collections.
Delivery
How long does delivery take?
We aim to deliver all orders within 3 working days. If your order has not arrived after 10 working days, please contact our customer support team.
Will I receive order and dispatch confirmation emails?
Yes. You'll receive an order confirmation email after placing your order and a dispatch confirmation email once your order has shipped.
If you cannot locate these emails, please check your spam or junk folder before contacting us.
Discount Codes
How do I use a discount code?
During checkout, select "View Order Summary" and enter your discount code before completing payment.
Solar Lights
Do solar lights work in winter?
Yes. Solar lights charge using daylight rather than direct sunlight and are designed to operate throughout the year. Charging times may be longer during darker winter months.
Do solar lights need direct sunlight?
No. Solar lights charge from daylight, although direct sunlight will usually improve charging performance and battery runtime.
How long do solar lights last?
Most solar lights provide many years of reliable operation when installed and maintained correctly. Battery life, charging conditions and usage patterns can affect overall lifespan.
All SPV Lights products are covered by our 2-Year Warranty.
Are solar lights waterproof?
Most SPV Lights products are designed for outdoor use and are built to withstand typical UK weather conditions. Please refer to the product page for individual specifications and IP ratings.
Can solar lights be used inside a shed?
Some solar lights can be installed inside sheds when paired with an external solar panel. This setup is particularly suitable for selected solar security lights.
Troubleshooting
Why is my solar light not working?
If your solar light is not working, allow it to charge for approximately 48 daylight hours and ensure the power switch is turned on.
If the issue continues, please contact our support team and we'll help troubleshoot the problem or arrange a return if necessary.
Are the sticky pads reliable?
Yes. When fitted correctly, our adhesive mounting pads provide a strong and secure hold. Accidental damage related to their use is covered under our warranty.
Returns & Warranty
What is your returns policy?
We offer a 90-Day Money Back Guarantee on eligible orders.
Are SPV Lights products covered by a warranty?
Yes. Every order is automatically covered by our 2-Year Warranty.
What if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged. Our team will review the issue and arrange a replacement, refund or return where appropriate.
What if an item is missing from my order?
Some orders may be shipped in multiple parcels. If you believe an item is missing, please contact us and we'll resolve the issue as quickly as possible.
